Dimeo Farms - TERRIBLE!!!!!! So frustrated. Stay away. I regret dealing with them and won't ever doit again!
They were 3 weeks late sending plants and I had to call to check what was going on twice- so no customer communication. First I did not receive my full order.That did not matter to DiMeo Farm and I was told that was impossible.
For what would have been $118.80 in plants they charged me $79.95 shipping and handling. I was to receive individually wrapped plants in some sort of soil material but I did not. I got bare root plants in one 12x24x7 inch box all packed together with some plastic wrap around the lot and a few wet paper towels. The shipping cost on the box was only $23.90 I was told my shipping and handling was $47 and I brought to their attention that they actually charged me $79.95.
They refused to acknowledge my concern over the discrepancy and were unwilling to discuss this and they just kept reading a speech over and over and stated they were justified in charging whatever they want to charge. Refused to break down my billing and tell me how they came up with my cost.
I asked to speak to a manager or someone else who would quit reading speeches and try listening to the customer instead. She just started over with reading her script.
They do not take credit cards so you do not have the insurance of dispute through your payment method Total ROTTEN TOMATOES!
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Price reduction.
I liked: Should be ashamed of themselves.
I didn't like: Rude and abnormal customer service.