Rude - arrogant. Save yourself a bunch of trouble and find someone else to order from.
They won't care - the guy on the phone today told me he was happy to cancel my order because they are a "mulit-million dollar business" and don't need my money anyway. So - go find a nice, up-and-coming blueberry nursery with people who won't yell at you on the phone when you call with a question. Oh, and the most beautiful thing of all is that he called me unpleasant when I spoke up about being treated so rudely.
Ugh. Run, people, run!